Where can I find help if it doesn't work out?

Always try to find your question on this page first, in almost all cases you will find here the answer to your question regarding your visa application. Should you unexpectedly find no or insufficient answer to your question we are of course happy to help you, please click here to contact us.

Can I still cancel my visa?

Cancellation is only possible before the payment has been completed. Once we have received the payment for your visa application, we will process it immediately, and from that moment on, no refunds will be possible. If you made a mistake during the application, you can submit a new visa application. The costs for this new application will be entirely at your own expense.

I entered something wrong, what to do?

In this case, please contact us as soon as possible to indicate what is out of order. Whether your visa application can still be corrected depends on the nature of the error and what the status of your application is.

I hold Belgian nationality and do not have a Citizen Service Number (BSN). What should I fill in?

You can enter nine zeros (000000000) in the input field on the application form.

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