Frequent asked questions Canada visa

To apply for an eTA, simply fill out our online application form on this website. After filling in you will be redirected to our payment page from where you can pay quickly and easily with iDeal, Paypal, Bancontact or Credit card.
As soon as the payment has been made, we will process your request. You will always receive, within 72 hours (also check your junk mail folder), an email stating whether your eTA has been approved or rejected.

Applying for the eTA is simple, you only have to fill in the online application form, it is important to have your passport (which must be valid at least until the end of your stay in Canada) at hand.
Before applying, please check whether you meet the conditions of the eTA.

If you urgently need an eTA, you only need to tick the option “urgent” on the online application form. If you submit this urgent application, it will be processed immediately and you will usually receive the eTA within an hour. Please note: this is an average delivery time and no warranty can be given here. In exceptional cases even urgent applications might receive a definite answer up to 72 hours after submission.

Because the application is done via our online application form, you can request an eTA from us 24 hours a day, 365 days a year. We do recommend that you request the eTA at least 72 hours before your departure. Despite the fact that 90% of all applications are accepted within the hour, it is possible that due to a manual check by an employee of the Canadian immigration service, a delay of up to 72 hours may occur.

Yes, you can fill in all fellow travelers in one application. You can also request an eTA for someone else in case you do not travel yourself. Obviously, you must then have permission to use all data and documents required to request an eTA from the relevant traveler (s). Since you can put multiple applicants on one application form, this saves a lot of time and work.

Yes, if you have received a new passport after an eTA has been issued, you must apply for an eTA again. All data on the eTA must correspond with the data of your current passport, including the passport number (your old passport in combination with any previously linked eTA is no longer valid).

No, to apply for your eTA for Canada you need to enter your international travel passport details. An identity card is not sufficient and will not get accepted.

If you arrive in Canada by plane, you always need an eTA, even if you are passing through and do not leave the airport. If you travel into Canada by boat or overland, you do not need an eTA. The only exception to this is when your aircraft makes a stop to refuel, this will take less than 12 hours and you will not leave the aircraft during that time. If your aircraft is going to make a stop in Canada to refuel, we strongly recommend for you to contact your airline and check whether or not you need an eTA.

Status holders living in the Netherlands who are in possession of a residence permit cannot apply for an eTA. A traveler may only apply for an eTA with an officially issued Dutch passport.
If you are a status holder with a residence permit but no Dutch passport, it is only possible to travel to Canada with a regular visa. Traveldocs can assist you with obtaining a regular Canadian visa. Contact us at least 2 months (or 6-8 weeks) in advance so that we can inform you on the procedure and (our) pricing.

No, if you only enter Canada by boat (eg at a stopover in Vancouver) you do not need an eTA, but you must have a valid passport.
If you are flying to Canada to board a cruise ship, you will need an eTA before boarding the plane.

If you submit an application for an eTA via our website, Secure Socket Layer (SSL) is always used, with which we secure the communication of the data from your computer to our server. This way your data is protected at all times.
We will only use your data to process your visa application. In doing so, we respect the privacy of each user of our site and will ensure that all personal information you provide to us will be treated confidentially. We strongly inform you that your data will not be sold or used for any other commercial purposes. Furthermore, the payment methods that we offer such as iDEAL, Paypal, Bancontact or by credit card are also safe ways to pay.
If you have any further questions about your privacy, please view our privacy policy or contact us.

Travelers with Dutch and Belgian nationality do not need a visa for Canada for a stay of less than 6 months tourist or business. However, travelers without a visa need a valid eTA. An eTA is easier and cheaper to apply for than a visa.
You must apply for a visa for Canada if you:

•  You do not meet the requirements for eTA Canada (see the question “what do I have to meet to apply for an eTa”
• You want to join a Canadian organization
• You want to stay in Canada for more than 6 months at a time
• You are traveling to Canada for purposes other than tourism, business or transit
• You do not have the nationality of a country within the EU. (If you have Romanian or Bulgarian nationality, you must also apply for a visa.

The eTA stands for “electronic Travel Authorization”. An ESTA is not an e-visa or standard visa but a digital authorization to enter Canada.
An eTA is mandatory for everyone. Even when transferring in Canada, you must have an eTA. You cannot enter Canada without a valid travel permit. You can request the ESTA from Traveldocs by filling in a document and sending it to us together with a scan of your passport and passport photo. You will receive your eTA within 72 hours.

Completing the eTA form online takes approximately five minutes. After the corresponding payment has been processed, the request will be processed by us. If you have opted for an urgent application, the eTA will normally be allocated digitally 20 minutes after payment has been processed. In exceptional cases this may take longer, up to a maximum of 72 hours.
Some approvals may take longer (usually no more than a few hours) to complete because all applications are processed by the Canadian Immigration Service’s computerized computer system.

The majority of applications are immediately approved, but in some cases the computer system decides that an application must be assessed by an immigration officer. In such a case, the duration depends on the amount of work at the immigration service at that time.
We at Traveldocs have no influence on the duration of the processing time of the eTA after it has been processed by the Canadian Immigration Service. First check your junk e-mail folder if you have requested an eTA and do not think you have received it. You can also view the status of your application online 24/7.
If you are in a hurry, you can also apply for the eTA urgently. You can do this by ticking the option “urgent” on the application form to be completed online, these applications will be processed faster. The surcharge for this procedure is € 17.50.

• You have Dutch or Belgian nationality
• You want to stay in Canada for a maximum of 6 months at a time
• You go to Canada for tourism or business
• You arrive in Canada by plane
• Your passport is still valid until after departure from Canada
• You do not enter into employment with a Canadian organization

If one or more of the following apply to your trip, you do not need to apply for an eTA for Canada:

• You travel to Canada by land or water
• You have a “Work Permit”
• You have a “Study Permit”
• You are part of airline or cabin crew

If your trip to Canada matches the destination and is within the validity period of the granted visa, you do not need to apply for an eTA. If you travel with a different destination than described in your visa or outside the validity period of the visa, you must apply for an eTA. In one of these cases, check whether you meet the conditions of an eTA.

No, you do not need to print your eTA, once approved, your eTA will automatically be shared with your airline and the Immigration Service of Canada.
However, we do recommend that you always put a print of this separately in your passport, just in case this is nevertheless requested.

If, after paying your visa, you have not received an email from us within an hour, first check the junk mail folder (spam box). Didn’t receive an email there either? Please contact us by phone or e-mail via the contact page.

You can enter nine zeros (000000000) in the input field on the application form.

Document numbers in the Netherlands never contain the letter “O”, but they can contain the number “0”. Even though it seems that there is a letter O in your passport, it will be the number 0. It is also important to know that document numbers in the Netherlands are 9 characters long.
Belgian document numbers may include the letter (s) “O” and / or the number “0”. Belgian document numbers are 8 characters long and always start with 2 letters followed by 6 numbers.

All passports issued by the Dutch or Belgian government meet the conditions set by Sri Lanka. However, the passport must still be valid for at least six months from the time the traveler arrives in Sri Lanka.

Until you have paid for the eTA application, you can still change all fields in the online application form. After the eTA application has been paid, we will immediately process it and only adjusting your e-mail address is still possible. Therefore, before you are taken to the payment page, you will be asked to confirm that the information is correct. Please check this carefully.
If an error was made in the application, you must submit a new application. If the information on your eTA does not match that on your passport, your eTA is not valid. Any costs for a new application will be for your own account.
Although we at Traveldocs always try to detect and solve any errors, we are under no circumstances responsible and / or liable for the data that has been incorrectly or incompletely filled in by the applicant on the application form.
It is also not possible to change or cancel the data with a rejected eTA.

It is not possible to change the start date of your eTA. If you believe you will arrive before your eTA is valid or depart after it has expired, you need to apply for a new eTA. It is especially important that your eTA is valid at the time you enter Canada.

Cancellation is only possible before payment is completed. As soon as we have received the payment for your eTA application, we will immediately process it and refund your payment from that moment on.
If you made a mistake with the application, you can submit a new application. Costs for this new application are entirely at your own expense.

No. In the event of a rejection, it is unfortunately not possible to get a refund for the costs incurred.

However, in most cases, you can apply for a regular visa for Canada. Traveldocs can assist you with this process. This visa often has a validity of 5 or 10 years.

Please note that you must follow a different procedure than for the eTA visa and you will need to submit documents to us. You will also need to provide biometric data, for which we will schedule an appointment for you.

Contact us for more information about the regular visa for Canada and to initiate a potential application.

If your eTA application is approved, you will never receive a refund. Even if you do not use your eTA. Cancellation of an application is only possible before you have made the payment.