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Terms & Conditions


Welcome to the website of VF Worldwide Holdings Ltd (hereinafter referred to as “VFS Global”). Applicants and Users are urged to read the following Terms and Conditions. The use of this website and services provided herein are subject to acceptance of this Terms and Conditions.
The Electronic Extension of Thailand Visa (hereinafter referred to as “E-Extension”) facility offered through the Thailand Immigration Bureau (hereinafter referred to as “Immigration Bureau”) is available to foreign nationals residing in Thailand and applying for e-extension and who fulfill the eligibility criteria prescribed from time to time by Immigration Bureau and subject to the guidelines prescribed by Immigration Bureau.

Users/visa applicants MUST note:

  • Subject to the visa applicant fulfilling the eligibility criteria prescribed from time to time for availing the visa through VFS Online E-Extension service for Thailand and fulfilling requirements of Immigration Bureau for the visit of the applicant to Thailand.
  • The acceptance of an online E-Extension visa application and submission of the application to the Immigration Bureau is subject to the sole discretion of Immigration Bureau and mandates given from time to time to VFS Global.
  • The grant, duration, condition/s or refusal of a visa / or the time taken for processing a visa application applied through VFS Online E-Extension service is subject to the sole discretion of Immigration Bureau.

VFS Global’s role in processing the extension of the visa applications is confined to the following:

  • Upon receipt of the online application form for extension of the Thailand visa from the applicant, with the supporting documentation as per the criteria prescribed by Immigration Bureau (collectively, the ‘Documents’) and the applicable visa and service fees along with applicable taxes (if any), VFS Global conducts a review of the supporting documents submitted by the applicant as per the mandates given by the Immigration Bureau
  • Submitting the documents in a JPEG/PNG/PDF format to Immigration, on behalf of the applicants via internet. Please note that in case the applicants do not fulfill the eligibility criteria prescribed by Immigration, the visa might get delayed or may be rejected. In any such event/s whatsoever VFS Global shall not be liable for the said delay of visa or for visa rejection and applicant agrees to the same. VFS Global’s sole obligation in such cases shall only be to communicate the position of the status of the visa to applicant via email.
  • Collecting visa fees on behalf of Immigration Bureau in Thailand and applicable service fees and taxes as applicable.
  • Communicating the visa application review process to applicant pursuant to the applications being forwarded to Immigration Bureau via email
Neither VFS Global nor Immigration Bureau shall be liable for any claim whatsoever including but not limited to for outcome of whatever visa result/decision may be by the Immigration Bureau or for refund of visa, service fees and applicable taxes etc. The visa fees, service fees and applicable taxes once paid are non -refundable in any event whatsoever. The applicant specifically agrees to the same.
While using the facility, users/visa applicants are urged not to engage or avail services of unauthorized persons, entities and touts. Applicants are also advised against divulging any personal and other information such as payment receipts, passport particulars and related details to any third or unknown persons.
The user/visa applicant shall be solely responsible for any such activities mentioned herein and for the resultant consequences that may arise therefrom and shall also be liable for the appropriate prosecutions and liabilities for the same.

User terms and conditions

Notwithstanding anything to the contrary, the user/visa applicant acknowledges that Immigration Bureau reserve the right to ask for further documents, information and material to assess an application and take a decision at their own discretion on the basis of such information / further information, material and documents submitted or furnished by the applicant.
The user/visa applicant further acknowledges that the applicant understands that the grant, duration, condition/s or refusal or the time taken to process an application and grant an Extension of Thailand Visa are at the sole discretion of Immigration Bureau and their decision in this regard shall be final. In case of non-forwarding of the application due to incomplete documents or information or any delay in the process of visa application, no correspondence will be entertained from the user/visa applicant by the VFS Global and VFS Global shall not be responsible for the same nor shall refund any visa fees, service fees and/or applicable taxes once paid by the user/visa applicant. VFS Global shall not be liable to any user/visa applicant in any manner whatsoever.
Further, VFS Global shall not be responsible in any manner whatsoever to any user/visa applicant/s for any Documents lost in transit by accident, theft, natural calamities (acts of God) or any other reason outside the control of, or not arising out of any willful act or default by VFS Global. VFS Global does not warrant or guarantee in manner the delivery of the Documents, material or information as a user/visa applicant may require but will extend and provide services to the extent and to the points as notified and communicated to a user/visa applicant.
The applicant agrees and accepts that VFS Global neither controls Immigration Bureau nor does it control or operate the services provided by them. Hence, VFS Global will not be liable or responsible in any manner whatsoever for any loss or damage of user’s/applicant’s documents not caused due to the negligence on the part of VFS Global.
The use of Traveldocs’ services is at the discretion of VFS Global and use by anyone may be restricted or terminated by VFS Global at any time. For efficient and faster processing of the visa applications, VFS Global has agreed to provide with online platform as a means of communication between Immigration Bureau and the visa applicant. Also, VFS Global ensures that the documents are as per the mandates provided by Immigration.
In no event and under no circumstances shall VFS Global and/or their representatives be liable for any direct, indirect, punitive, incidental, special or consequential damages or any other damages of whatsoever kind to anyone.
Applicants should note that, the issuance of a visa or approval of a visa application does not in any way give the applicant an automatic right to extend their stay in Thailand. Extension of visa into Thailand is at the sole discretion of the Immigration Bureau officer who is a representative of Government of Thailand. In case of denial of extension of visa into Thailand by the Government of Thailand / Immigration Bureau, VFS Global shall in no way be liable to the applicant in any manner whatsoever. The visa must be accepted as offered and is non-transferable.
Immigration Bureau / VFS Global reserves the right to add, alter or vary these terms and conditions at any time without any notice or liability and all applicants availing this facility shall be bound by the same.
VFS Global shall not be liable if the visa expires before the applicant receives the extension of visa in Thailand. It shall be the sole responsibility of the applicant to plan and ensure his/her extension of visa within the visa period.
By using the domain and sub-domains of the Site, the user agrees to the all the terms and conditions, including those available by hyperlink (the ‘Agreement’ or ‘User Agreement’) with VFS Global and the website/s of its affiliate/s, joint venture partner/s, agencies, subsidiaries and clients. Please note that you are dealing with VFS Global, its affiliate/s, joint venture partner/s, agencies, subsidiaries and clients and agree to be bound by the terms and conditions herein. The off line partners, franchisees, of VFS Global shall not be liable for any issues or disputes arising out of the use of this website by the user / applicant or delay or non-forwarding of the application or rejection of visa pursuant to the online application. If you have any questions, you may please contact us at
Before you proceed to use the site, you must read and accept all terms and conditions in, and linked to, the Terms and Conditions, Disclaimer Policy and the Privacy Policy to be able to proceed further.
Do not use the Site if you cannot or are barred from entering into legally binding contracts or if you are under the age of 18 or are temporarily or indefinitely suspended or prohibited from or accessing or using this or the linked sites as may be applicable;
By accepting the Terms and Conditions, you agree that your use of VFS Global website and websites related and linked to VFS Global Website will be governed by all the terms and conditions, Disclaimer Policy and Privacy Policies posted on that website/s with such changes and modifications as may be made from time to time.
By choosing to apply for your Thailand E-Extension using the VFS Global online application, user/ visa applicant acknowledges that they are allowing VFS Global to extract data from the mandatory documents using a third party solution, to be used to fill the online visa application form. VFS will only use the data extraction for the sole purpose of filling the online application form (as accurately as possible), in order to make it easier for user / visa applicant to complete their online application. User / visa applicant acknowledges that they are responsible for checking their complete application form to ensure the information is correct, before submitting the application. VFS Global is not liable if your application form has incorrect information.

Prohibition against unlawful use

While accessing or using Traveldocs’ services you agree that you shall not:
  • Post any content or items in an inappropriate category or areas on the Site nor post any material in whatsoever form, on the Site for any purpose other than the normal purpose for which the Site is intended;
  • Violate any laws, rules, regulations, third party rights, or policies of VFS Global. You shall not hide or spoof your IP address or intentionally bounce your communications through any intermediate computers. You shall also not alter the logs upon gaining access;
  • Interfere with the technological operations of the Site or attempt or manipulate the content or material on Site or of any other user or users;
  • Post false, inaccurate, misleading, defamatory, or libelous content including personal information;
  • Use any robot, spider, search engine, scraper or other means whether manual, automated, mechanical, electrical or electronics either existing or that may be invented or discovered to access the Site and/or to do any of the acts mentioned above for any purpose other than the normal purpose for which the Site is intended;
Additionally, you agree not to:
  • Take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on VFS Global’s IT infrastructure;
  • Interfere or attempt to interfere with the proper working of the Site; or any activities conducted on the Site;
  • Bypass VFS Global’s robot exclusion headers or other measures VFS Global may use to prevent or restrict access to the Site.
  • Do or take any action that may undermine the feedback or ratings systems, such as displaying, importing or exporting feedback information of the Site or for using it for purposes unrelated to VFS Global;
  • Access or attempt to gain root access, use any manual, mechanical, electrical or electronic means, computer programs, exploits, hacker tools, or scripts, software or hardware tools, search engines either existing or that may be invented either directly, indirectly or through any contrivance to change, modify, post, violate, misuse, abuse, erase, hack, distort, slow down, configure any system, website, to work for them, or to cause denial of services to other users or on other computers or down the Site or its user features;
  • Send, post, plant or distribute viruses or any other technologies that may harm VFS Global, or the interests or property of users.
  • Copy, modify, or distribute content from the Site and/or VFS Global ’s copyrights and trademarks; or
  • Harvest or otherwise collect information about other users, their details, or any information relating to any other user’s passport details, email addresses, etc. or harvest email IDs belonging to VFS Global that are mentioned on the Site and use them for sending SPAM mails to others.
In case of any unlawful, illegal or prohibited use, you shall be liable for action under applicable laws of the country including among others and as amended from time to time and shall also be liable for damages.

Limitation of use

Without limiting other remedies, VFS Global at the advice or under the directions of Immigration Bureau or its clients limit, suspend, terminate temporarily or permanently, disable or prevent a user account or restrict or deny a user from making use of its service, prohibit access to its website/s, remove hosted content, and take technical and legal steps to keep user/s off the Site if VFS Global thinks that the user is or is attempting to resort to any kind of abnormal usage or abuse, creating problems or possible legal liabilities, or is not acting consistently with the normal usage.

Content License

VFS Global has taken necessary steps to implement and maintain security practices and procedures to protect User Information from unauthorized access, damage, use, modification, disclosure or impairment. VFS Global has in place suitable protection mechanism and guidelines for usage, retention and protection of User Information against unauthorized access, disclosure or abuse. However, VFS Global shall not be liable in any manner for any events that occur in spite of such steps, security practices, procedures, protection mechanisms and guidelines.

Disclaimer of warranty

While VFS Global makes and strives to provide secure and continuous connectivity and internet access, VFS Global and Immigration Bureau shall not be responsible or liable to a user for any loss or consequential damage, including among other things, any loss of data obtained, Documents, time, or other information furnished or entered on the Site or the application forms which may, among other things, have occurred as a result of any events or acts leading to interruptions such as internet connectivity, transmission of signals, server breakdown, systems crashing, hacking, servicing and any other events or acts beyond the control of such parties.
User/visa applicant agrees not to hold VFS Global responsible in any manner whatsoever for other user actions or inactions, including but not limited to acts or things as a result of which there may be loss of connectivity, loss of data and/or loss of Documents or data furnished.
Further, while secure and continuous access to the website is sought to be provided, VFS Global does not guarantee continuous or secure access to operation of the Site, as the same may be interfered by numerous factors outside the control of VFS Global. Accordingly, to the extent legally permitted, VFS Global excludes all implied warranties, terms and conditions. VFS Global is not liable for any loss of money, time, goodwill, or reputation, or any special, indirect, or consequential loss or damages arising in any manner out of the user’s use of the Site.


The user agrees to indemnify and hold VFS Global and their officers, directors, agents, subsidiaries, clients, joint venture partners, associates, representatives and employees, harmless from any kind of claim/s, expense/s, loss/es, damages or demand/s, including but not limited to reasonable attorney’s fees, incurred or sustained by VFS Global and / or their officers, directors, agents, subsidiaries, clients, joint venture partners and employees arising out of the breach of these terms and conditions by the user and / or any act of omission or commission attributable to user / applicant (or) violation by the user / applicant of any law of any country or the rights of a third party.


Except as explicitly stated otherwise, all notices shall be served on VFS Global at: Unit No. 3101-A , JBC 1 , Plot No.JLT-PH-1-G 2A, Jumeirah Lake Towers, Dubai, UAE and to the User/Applicant at the email address : and/or address provided to VFS Global during the online registration process. VFS Global may issue any notice to the User/Applicant by email or to the address provided by them during the online registration process for visa submission. However, VFS Global shall not be liable in any manner whatsoever for any non receipt of the Notice if the address provided by User/Applicant during the online registration process is not correct, which User/Applicant agrees to.
A notice given to the User/ Applicant as stated above; must deemed to be received:
  1. if delivered at the recipient’s address during normal business hours, on the date of delivery;
  2. if sent by prepaid international registered post, seven (7) days after the date of posting;
  3. if sent by an express courier with a reliable system for tracking delivery, on the date of delivery to the recipient; and
  4. if sent by electronic mail during normal business hours, and provided that a confirmation copy is sent by the Party giving notice, upon receipt of the electronic mail sent, as appropriate, or if outside the normal business hours of the recipient, then at the beginning of the recipient’s next working day.

Law and forum for disputes

This Agreement shall be governed in all respects by the laws of UAE, The user agrees that any claim or dispute he/she may have against VFS Global including but not limited to those that may arise from the use of the Site or services provided by VFS Global must be resolved by a court of competent jurisdiction located in Dubai to the exclusion of all other courts.
VFS Global is located at Unit No. 3101-A , JBC 1, Plot No.JLT-PH-1-G 2A, Jumeirah Lake Towers, Dubai, UAE. Services are offered by VFS Global to users residing within and outside nationalities as mentioned above, subject to the user’s acceptance of the jurisdictional terms and other terms and conditions, Disclaimer Policy & Privacy Policy.
If any provision of this Agreement is held to be invalid or unenforceable such provision shall be severed and the remaining provisions shall be valid and enforced. In its sole discretion, VFS Global may assign this Agreement to any of its affiliates, associates, third parties, subsidiaries and its group companies or whomsoever without reference to the user/visa applicant.
Headings are for reference purposes only and do not limit the scope or extent of such section. VFS Global’s failure to act with respect to a breach by a user / applicant or others does not imply that VFS Global waives its rights in any manner to act with respect to any breach, subsequent or similar breaches. VFS Global reserves the right to take action as it may decide, or as it may be advised /or directed.
Immigration Bureau may at any time amend this Agreement and VFS Global shall post the amended terms on the Site. Except as stated elsewhere, all amended terms shall automatically be effective as at the time of accessing the Site and using the services. This Agreement may not be otherwise amended except in writing signed by both VFS Global and the user / applicant. This Agreement sets forth the entire understanding and agreement between the user / applicant with VFS Global with respect to the subject matter hereof.

Visum Thailand nu aanvragen

Wilt u het visum Thailand direct aanvragen? Ga dan direct door naar het online aanvraagformulier. Wilt u eerst meer weten over het visum en de procedure? Lees dan onze FAQ visum Thailand pagina, of neem contact met ons op via het online contactformulier.

Traveldocs helpt bedrijven en particulieren bij de aanvraag van een visum of legalisatie. Als erkend legalisatie bureau assisteren wij u administratief en verzorgen wij de complete afhandeling bij de relevante ambassade of het consulaat. Voor deze dienstverlening berekenen wij bemiddelingskosten. Wij zijn geen overheidsinstantie of daaraan gelieerd. Alle door u te betalen kosten zijn duidelijk zichtbaar en volledig transparant en Traveldocs hanteert scherpe prijzen, een professionele service met een adequate knowhow binnen de wereld van legalisaties. Uiteraard heeft U ook de mogelijkheid om uw aanvraag rechtstreeks in te dienen bij de betreffende overheidsinstantie. Wanneer u een aanvraag via  doet, betaalt u nooit meer voor de consulaire kosten dan bij de ambassade/ het consulaat.

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